Sean Stickers – Privacy Policy Last updated: 20 April 2025

SeanStickers.com.au (Ozmedia Australia Pty Ltd) ABN [96637132800] (“Sean Stickers”, “we”, “us”, “our”) respects your privacy. We are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose and handle your personal information when you visit www.seanstickers.com.au (the “Site”), place an order, or otherwise interact with us.

By accessing the Site or providing personal information to us, you consent to the practices described in this Policy.

1. What Personal Information We Collect

We collect information that is reasonably necessary for our functions and activities, including:

• Identification & contact details – name, postal address, email, phone number.
• Order details – product specifications, quantity, artwork files, surface information, delivery instructions.
• Payment information – cardholder name, payment method, transaction details (processed via secure third‑party payment gateways; we do not store full card numbers).
• Technical information – IP address, browser type, device identifiers, pages visited, cookies and analytics data.
• Marketing preferences – your opt‑in/opt‑out choices for newsletters or promotions.

We do not intentionally collect sensitive information (e.g. health or biometric data).

2. How We Collect Information

• Directly from you when you communicate with us, create an account, submit an enquiry, upload artwork or place an order.
• Automatically through cookies, pixels and similar technologies when you browse the Site (see Section 7).
• From third parties where you have authorised them to share information with us (e.g. payment providers, couriers).

3. Why We Collect & Use Information

We collect, hold, use and disclose personal information for the following purposes:

1. To process, produce and deliver your custom stickers.
2. To verify your identity, receive payment and manage fraud/security risks.
3. To communicate with you about your order status, proofs, delivery and after‑sales support.
4. To improve our products, services and Site functionality.
5. To perform analytics and gather insights into customer preferences.
6. To send you marketing communications about promotions or new products, where you have consented or as otherwise permitted by law (you may opt out at any time).
7. To comply with legal obligations and resolve disputes.

4. Disclosure of Personal Information

We may disclose personal information to:

• Service providers – print suppliers, couriers, payment processors, IT hosting, email platforms and analytics providers who assist us in operating our business. These providers are required to protect your information and use it only for the agreed purpose.
• Law enforcement or regulators where required or authorised by law.
• Successors or assigns in the event of a corporate restructure or sale of our business.

We do not sell or rent your personal information to third parties.

5. Overseas Disclosure

Our primary data hosting is located in Australia. Some of our third‑party service providers (e.g. cloud hosting, email marketing) may store or process data overseas. Where this occurs, we take reasonable steps to ensure those recipients comply with the APPs or a comparable privacy regime.

6. Data Security

We employ industry‑standard safeguards to protect personal information, including:

• SSL/TLS encryption for data in transit
• Secure servers, firewalls and role‑based access controls
• Regular system updates and vulnerability assessments
• PCI‑DSS–compliant payment gateways

While we strive to protect your personal information, no online transmission or storage system can be guaranteed 100 % secure.

7. Cookies, Tracking & Analytics

The Site uses “cookies” and similar technologies to:

• Enable core Site functionality (e.g. shopping cart)
• Remember your preferences between visits
• Compile aggregate statistics through services such as Google Analytics

You can disable cookies in your browser, but parts of the Site may not function properly.

8. Access & Correction

Under APP 12 and 13 you have the right to request access to the personal information we hold about you and to request corrections if it is inaccurate, out‑of‑date or incomplete. To make a request, email us at info@seanstickers.com.au. We will respond within a reasonable time (usually 30 days). Some circumstances may prevent us from providing access; if so, we will explain the reasons in writing.

9. Direct Marketing & Your Choices

If you opt in to receive promotional emails, we may send you information about specials or new products. You can unsubscribe anytime using the link in the email or by contacting us. We do not send unsolicited commercial electronic messages.

10. Retention

We retain personal information only as long as necessary to fulfil the purposes outlined in this Policy or to satisfy legal, accounting or reporting requirements. Artwork files are normally deleted 18 months after fulfilment unless you request earlier deletion.

11. Complaints

If you have a privacy complaint, please contact our Privacy Officer (details below). Include a full description of your concern. We will investigate and respond in writing within 30 days. If you are not satisfied, you may escalate your complaint to the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

12. Changes to This Policy

We may amend this Privacy Policy from time to time. The updated version will be posted on the Site with a revised “Last updated” date. Continued use of the Site after changes indicates acceptance of the amended Policy.

13. Contact Us

SeanSticker.com.au – Privacy Officer
Email: info@seanstickers.com.au